Frequently Asked Questions

What is SkyTravelClub and how does it work?

SkyTravelClub is an exclusive travel membership service that provides access to deeply discounted travel certificates for premium accommodations worldwide. Members pay an annual fee and gain access to our curated collection of certificate deals. These certificates can be redeemed at resortcerts.com to book your stays at participating hotels and resorts.

How much does membership cost?

Our membership plans are designed to pay for themselves with just one or two trips:

• $99/year annual membership
• 3-month free trial for new members

How the trial works: Start with a 3-month free trial to experience our service risk-free. After your trial ends, your membership automatically continues at $99/year. You can make purchases during your trial period.

You can cancel anytime during the trial to avoid being charged.

Can I cancel my membership anytime?

Yes, you can cancel your membership at any time through your account settings. If you cancel during your 3-month free trial, you won't be charged the $99 annual fee. If you cancel after the trial period, your membership remains active until the end of your current billing year.

How do I purchase and use travel certificates?

Purchasing and using certificates is straightforward:

1. Browse available certificate deals on our platform
2. Purchase the certificate at a deeply discounted rate
3. Receive your certificate details via email
4. Visit resortcerts.com to redeem your certificate
5. Book your stay directly on the ResortCerts website
6. Enjoy your discounted vacation!

How long are certificates valid?

Certificate validity periods vary by property and offer. Most certificates are valid for 12 months from the date of purchase. Each certificate listing will specify the exact validity period.

Can I get a refund on purchased certificates?

Certificate sales are generally final due to the deeply discounted nature of the offers. However, we may consider refunds on a case-by-case basis within 48 hours of purchase if the certificate has not been activated or redeemed.

What payment methods do you accept?

We accept all major payment methods:

• Credit cards: Visa, MasterCard, American Express, Discover
• Debit cards with Visa or MasterCard logos
• Apple Pay and Google Pay

Is my payment information secure?

Yes, your payment information is completely secure. We use Stripe, a PCI Level 1 certified payment processor, which provides the highest level of security in the payments industry.

Here's what this means for your security:

• Your complete credit card numbers are never stored on our servers
• All payment data is encrypted both in transit and at rest
• Your sensitive card information goes directly to Stripe's secure servers
• We only receive non-sensitive information like the last 4 digits and card type