Frequently Asked Questions

What is SkyTravelClub and how does it work?

SkyTravelClub is a free travel membership service that provides access to deeply discounted travel certificates for premium accommodations worldwide. Join for free and gain access to our curated collection of certificate deals. These certificates can be redeemed at resortcerts.com to book your stays at participating hotels and resorts.

How much does membership cost?

SkyTravelClub membership is completely free! Sign up at no cost and start browsing exclusive travel certificate deals immediately. You only pay when you purchase certificates for the destinations you want to visit.

Can I cancel my membership anytime?

Yes, you can close your account at any time through your account settings. Since membership is free, there are no fees or charges to worry about when you deactivate your account.

How do I purchase and use travel certificates?

Purchasing and using certificates is straightforward:

1. Browse available certificate deals on our platform
2. Purchase the certificate at a deeply discounted rate
3. Receive your certificate details via email
4. Visit resortcerts.com to redeem your certificate
5. Book your stay directly on the ResortCerts website
6. Enjoy your discounted vacation!

How long are certificates valid?

Certificate validity periods vary by property and offer. Most certificates are valid for 12 months from the date of purchase. Each certificate listing will specify the exact validity period.

Can I get a refund on purchased certificates?

Certificate sales are generally final due to the deeply discounted nature of the offers. However, we may consider refunds on a case-by-case basis within 48 hours of purchase if the certificate has not been activated or redeemed.

What payment methods do you accept?

We accept all major payment methods:

• Credit cards: Visa, MasterCard, American Express, Discover
• Debit cards with Visa or MasterCard logos
• Apple Pay and Google Pay

Is my payment information secure?

Yes, your payment information is completely secure. We use Stripe, a PCI Level 1 certified payment processor, which provides the highest level of security in the payments industry.

Here's what this means for your security:

• Your complete credit card numbers are never stored on our servers
• All payment data is encrypted both in transit and at rest
• Your sensitive card information goes directly to Stripe's secure servers
• We only receive non-sensitive information like the last 4 digits and card type